In recent weeks, the advertising campaigns of a leading hearing aid manufacturer have received a significant amount of attention, both positive and negative (examples: 1, 2, 3).
While discussing the merits of the campaigns -- you can decide for yourself if they will be effective or not -- Phonak CEO Valentin Chapero tells Business Week, "It's very difficult when you are making a product that actually nobody wants."
It's true, there is very little demand for hearing aids, despite the fact that over 30 million Americans have some form of hearing loss. But, there is reason to think that is going to change, and it has nothing whatsoever to do with a schnazzy ad campaign or catchy slogan. It has everything to do with improved performance. Several times a day, patients tell me that they are pleasantly surprised to find they have none of the complaints about hearing aids that their parents, aunts and uncles had about amplification.
The fact of the matter is, for decades hearing aids were incapable of processing sound in the manner that most patients with hearing loss need it to be processed. They did not treat loudness growth differently across pitch ranges, something that is absolutely necessary for improved clarity along with loudness comfort. It wasn't until the arrival of multi-channel devices in the early 1990's that this was possible, and it is only in the last five to seven years that the industry has gotten pretty good at designing devices that do it quite well (for more, read here). It wasn't for lack of trying however, for many years we did not fully understand the nature of the ear and cochlear hearing loss and even if we did, the technology did not exist to engineer the devices anyway.
As time goes by and the success stories with hearing aids that people tell over a card game begin to finally outnumber the negative experiences recounted over the years at those same card games and family gatherings, gradually, people will become much more accepting of amplification.
Think about it this way. If the automobile industry had failed, despite their best efforts, to improve upon the first "horseless carriages" and they remained unreliable and uncomfortable, would there be more cars in Los Angeles today than people (there really are, look it up)? No. Cars would have remained a product with a small niche until significant and worthwhile developments actually came about. History tells us that when technology actually catches up with the needs of consumers, it is almost always a success.
As a matter of fact, the quality of today's hearing aids has audiologists and researchers thinking less about audibility at the ear-level and more about processing in the brain.